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Wednesday, February 24, 2016

A word on store pick ups and transfers....



We get many emails asking about transfers and pick ups to our other locations, especially on beer.   Here are some details to answer some of your questions.

We realize our New Ballas, Ballwin, Rock Hill locations do not have the room to stock everything that our Forsyth location does.  But a service we offer to our customers is a way to transfer items conveniently to those locations (it is like having a personal shopper, we will gather, transfer, and have it ready for you).   We do our best to post on our blog/facebook/twitter/instagram (click on the links to follow those if you do not) accounts most of the new releases with a link to order and reserve them online so that you can transfer to the location of your choice.  The blog posts are mostly based on what is arriving at our Forsyth location.    Many of our customers have gotten the system down and get their stuff transferred over for the weekend to pick up.   You do not have to run out immediately when a beer is released as you will get a confirmation and know that it is safe and sound and will be transferred to the location of your choice.   This has worked for many, as we have many top BRC members at our other locations that score the limited releases.  I know some people would rather come in and browse a large selection rather than ordering online.  So many make the drive to Forsyth every once and awhile to do that also.  We just do not have the room to have the same selection at our other locations plus we worry about freshness if we increased those selections too much.


If you follow us on blog/facebook/twitter/instagram and you see something you would like.   You can place the order online, just hit the  button.  

Some info about ordering online

  • When you order online for pick up at one of our locations, you do NOT need to enter a credit card number.  We do not charge credit cards for pick ups.  You will pay at pick up.  (unless you put a message in the note box to charge the credit card because you are having somebody pick up for you)
  • You will get a confirmation if we have the beer reserved for you - it will say "reviewed and confirmed".  
  • If the product is in stock at that store already, you will get a message that says "your order is ready for pick up at "store you selected'.  
  • The store will call you when it arrives at the location you requested for pick up.



Normal delivery days to each store.  This is just a guideline for most of the time, subject to change some weeks.

Transfers to Rock Hill: (you will get a phone call when it arrives)
Orders placed Mon before 10am will be at Rock Hill about noon the same day
Orders placed Tues before 10am will be at Rock Hill about noon the same day
Orders placed Wed will be at Rock Hill Thursday about noon
Orders placed Thurs before 10am will be at Rock Hill about noon the same day
Orders placed Fri before 10am will be at Rock Hill about 2pm the same day
Orders placed Sat/Sun will be at Rock Hill about noon the following Monday.

Transfers to New Ballas:   (you will get a phone call when it arrives)
Orders placed Mon before 10am will be at New Ballas that afternoon the same day
Orders placed Tues will be at New Ballas on Thursday afternoon
Orders placed Wed will be at New Ballas on Thursday afternoon
Orders placed Thurs before 10am will be at New Ballas that afternoon the same day
Orders placed Fri will be at New Ballas on Saturday morning at 9am
Orders placed Sat before 8am will be at New Ballas at 9am that same day.
Orders placed Sat after 8am and Sun will be at New Ballas on Monday in the afternoon.

Transfers to Ballwin:   (you will get a phone call when it arrives)
Orders placed Mon before 10am will be at Ballwin that afternoon the same day
Orders placed Tues will be at Ballwin on Thursday afternoon
Orders placed Wed will be at Ballwin on Thursday afternoon
Orders placed Thurs before 10am will be at Ballwin that afternoon the same day
Orders placed Fri will be at Ballwin on Monday afternoon
Orders placed Sat will be at Ballwin on Monday afternoon
Orders placed Sun will be at Ballwin on Monday afternoon


You can also call each individual store for transfers.  There is a chance they have the product in stock, otherwise they will coordinate to get it transferred for you.  We can transfer wine, beer, whiskey, cheese.....anything we have!!  We do also offer local delivery too.  Call the store for details.

New Ballas - 314.989.0020
Rock Hill - 314.962-8150
Ballwin 1.636.227.9001
Forsyth 314.727.8788

5 comments:

Jeff said...

I absolutely love this system. I'm closest to your Ballwin location which has probably the smallest beer selection of all your stores but the convenience of ordering online and picking up at my leisure is fantastic. Cheers!

John Pearson said...

I will agree. Secretly, I figured the Order Now button was going to take me to some super secret release but it just expanded on my screen. Maybe next time! Thanks for everything Paul.

Paul Hayden said...

John,
I agree, I wish that button led to Side Project Tete de Cuvee :)
(no we are not getting that one)

John Pearson said...

Have you seen what that is trading for out there right now? I was hanging out with the kids during the release and don't regret it for one bit but people are just crazy!

Paul Hayden said...

I have not, but I can only imagine.